FAQ'S

Knife Details

Q: Are these knives real?
A: 
Yes, all knives we sell are real blades. You can also find more details in the product descriptions.

Q: Do the knives come sharp or dull?
A: 
All knives are sent sharp unless otherwise specified in the products page. Although some may be sharper than others, you can sharpen the knives yourself to fine tune it to your liking.

SHIPPING

Q: Where does the order ship from?
A: 
We are located in San Francisco, CA. (U.S.A.) This is where your order will be processed and shipped from.

Q: How long before I receive my order?
A:
 All orders are fulfilled within 1 business day. Most orders will be delivered within 3-5 business days. Delivery time may vary depending on location. Please refer to tracking info provided at checkout.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Please be informed about your country and custom laws since many may not allow our products to be shipped there. 

Q: Will my knife be taken by customs?
A: US orders will be fulfilled via our US warehouse. Customs may check products upon arrival and may also propose a tax. This is buyer's responsibility and should be fully aware when purchasing from www.megaknife.com. We cannot provide refund if customs seizes the products.

ORDER PROCESSING

Q: What payment methods are accepted?
A: 
We currently accept all major credit cards including Visa, Mastercard, Amex and Discover.

Q: Is my personal information safe?
A: 
We do not share customer information with any 3rd parties. The only information we use is your email address and shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.

Q: What is your return policy?
A: 
Our policy lasts 14 days from the delivery date. If 14 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange. For more information please visit our return policy section.

LEGAL

Q: How old do I have to be to buy a knife?
A: 
We require all purchases to be completed by someone of legal age. The age is determined on the state/country level. Some states will allow purchases made by minors that have parental permission. By agreeing to our terms of service at checkout, you are confirming the purchase is being made legally.